Welcome to www.modamallow.ie website terms and conditions. These terms and conditions apply to the use of www.modamallow.ie and the selling of our products to you subject to the conditions set out on this page. By using (the website) you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.
If you have any questions relating to these terms and conditions please contact us before you place an order at firstname.lastname@example.org
If you are not 100% satisfied with the item(s) you have ordered then we will be more than happy to give you a full refund or exchange, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. The company will not be liable for returns if the garment is stained by makeup. Avoid wearing perfume and/or deodorant that could leave a permanent scent or mark on the clothing. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
Please fill out the form that will be in the package we deliver to you. We are not responsible for the cost of returning the item unless the item is faulty or we have delivered the incorrect product(s) you have purchased. In this case we will arrange for a pickup.
Our refund policy only applies to purchases made on our website. If a person wishes to return an item purchased in-store they will be offered an exchange or store credit only.
We regret, however, that under normal hygiene rules we cannot accept the return of earrings.
Ordering and Payments
You can pay with any major debit card, Mastercard or Visa credit card. Please make sure your email address is correct and your mailbox is working properly, as all order confirmations are sent to that email address.
We take great care to describe our products correctly and to show photographs with good colour quality. However, as our goods are largely made from natural materials, some slight variations may occur, particularly in colour. If you believe that the website picture or description was inaccurate and you are dissatisfied with your purchase, please contact us immediately at email@example.com
When your offer to purchase a product has been accepted, you will receive an eamil confirming the date on which it will be sent to you. Normally this will be within a maximum of one working day from receipt of your order, if the order is placed before 12.30pm the day before, though this period may be extended over bank holiday and Christmas periods. All items will be insured against damage or loss during posting.
If you wish to write to us about any of the above, or about any other matter, please do so by email to firstname.lastname@example.org or to Moda Mallow, 143 Bank place, Mallow, Co. Cork.
Items Lost in Post
If an item goes missing whist in the post or a customer has highlighted to us that an order of theirs has not been received, outside the estimated time for arrival, a refund/exchange will only be given if DPD accepts the status of the parcel as missing. An investigation by DPD will then take place which can take up to 30 days.
Here at Moda Mallow , our priority is to give our customer 100% satisfaction . If for any reason you are unhappy with us please do not hesitate to contact us. Your feedback is important to us.
Our right to vary the terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).